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Privacy Policy

Effective Date: June 4, 2025

Last Updated: June 4, 2025

1. Introduction

Y2K Driving School ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Contact Information:

Y2K Driving School (PTY) Ltd

Springbok, Northern Cape, South Africa

WhatsApp: +27 76 838 7624

2. Information We Collect

2.1 Personal Information

When you contact us or use our services, we may collect:

  • Full name and contact details (phone number, email address)
  • Physical address
  • Date of birth and identification number
  • Driving license information and history
  • Emergency contact information
  • Payment information for lessons and services

2.2 Website Usage Information

When you visit our website, we may automatically collect:

  • IP address and browser information
  • Pages visited and time spent on our site
  • Device type and operating system
  • Referring website information

2.3 Communication Records

  • WhatsApp messages and call logs
  • Email correspondence
  • Lesson booking and scheduling information

3. How We Use Your Information

We use your personal information to:

  • Provide driving lessons and related services
  • Schedule and manage appointments
  • Process payments for our services
  • Communicate with you about lessons, schedules, and policies
  • Maintain accurate records as required by law
  • Improve our services and website functionality
  • Comply with legal and regulatory requirements

4. Legal Basis for Processing (POPIA Compliance)

Under the Protection of Personal Information Act (POPIA), we process your personal information based on:

  • Consent: When you voluntarily provide information or contact us
  • Contract: To fulfill our driving instruction services
  • Legal Obligation: To comply with driving school regulations
  • Legitimate Interest: To improve our services and communicate effectively

5. Information Sharing and Disclosure

We may share your information with:

5.1 Regulatory Bodies

  • Department of Transport officials
  • Driving license testing centers
  • SADOSA (South African Driving Operators Association) for compliance purposes

5.2 Service Providers

  • Insurance companies (for vehicle coverage)
  • Payment processors (for secure transactions)
  • Professional advisors (legal, accounting)

5.3 Legal Requirements

We may disclose information when required by law, court order, or to protect our rights and safety.

We do not sell or rent your personal information to third parties.

6. Data Security

We implement appropriate security measures to protect your personal information:

  • Secure storage of physical records
  • Password-protected digital systems
  • Limited access to personal information
  • Regular security assessments
  • Secure disposal of outdated records

7. Data Retention

We retain your personal information:

  • Active students: For the duration of instruction plus 2 years
  • Completed students: For 7 years (as required by law)
  • Website data: For 2 years unless you request deletion
  • Financial records: For 5 years (tax compliance)

8. Your Rights Under POPIA

You have the right to:

  • Access your personal information we hold
  • Correct inaccurate or incomplete information
  • Delete your information (subject to legal requirements)
  • Object to processing in certain circumstances
  • Restrict processing of your information
  • Data Portability - receive your data in a usable format
  • Withdraw consent at any time

To exercise these rights, contact us via WhatsApp at +27 76 838 7624.

9. Cookies and Website Tracking

Our website may use:

  • Essential cookies for basic website functionality
  • Analytics cookies to understand website usage
  • Communication tools like WhatsApp integration

You can control cookies through your browser settings.

10. Third-Party Services

Our website may contain links to:

  • WhatsApp (Meta Platforms)
  • Google Maps (for location services)
  • Social media platforms

These services have their own privacy policies, which we encourage you to review.

11. Children's Privacy

Our services are primarily for individuals 16 years and older. For students under 18:

  • Parental consent is required
  • Parents/guardians may access their child's information
  • We comply with additional protections for minors

12. International Data Transfers

Your information is processed within South Africa. If we need to transfer data internationally, we will:

  • Ensure adequate protection measures
  • Obtain your consent where required
  • Comply with POPIA requirements

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Changes will be:

  • Posted on our website
  • Communicated via WhatsApp for significant changes
  • Effective immediately upon posting

14. Complaints and Concerns

If you have concerns about our privacy practices:

  1. Contact us directly: WhatsApp +27 76 838 7624
  2. Information Regulator: If unresolved, contact the South African Information Regulator:

15. Consent

By using our website or services, you consent to:

  • This Privacy Policy
  • Collection and use of information as described
  • Communication via WhatsApp and other channels
  • Processing necessary for our services

16. Contact Information

For privacy-related questions or to exercise your rights:

Y2K Driving School

Springbok, Northern Cape, South Africa

WhatsApp: +27 76 838 7624

SADOSA National Member - Professional Standards Guaranteed

This Privacy Policy is designed to comply with the Protection of Personal Information Act (POPIA) and other applicable South African laws. We are committed to protecting your privacy while providing excellent driving instruction services.